FAQs
Can I Customize a piece?
Your style, your way. Customize anything with KêFà Gems. Reach out on WhatsApp or on kefagems@outlook.com !
Do you ship worldwide?
We're not there yet, but we're working hard on it! Anticipating big things before the end of 2023. Stay tuned!
Do you accept exchanges?
Yes, we do! You can initiate an exchange within 5 days upon receiving your item.
Returns
Thank you for choosing KêFà Gems! If you've encountered any issues with your order, we're here to help. Please refer to our return policy below for assistance and solutions.
- Eligibility for Exchange and Refund: We accept exchanges and refunds for unused, unopened products in their original packaging. Tags and accessories must be included.
- Timeframe for Requests: Exchanges and refund requests must be submitted within 5 days upon the reception of your item.
- Initiating an Exchange or Refund: To initiate an exchange or refund, please contact our customer service team at kefagems@outlook.com or through our Whatsapp number. We will provide you with a return shipping label and instructions on how and where to send your package.
-
Non-Exchangeable/Non-Refundable Items: Unfortunately, the following items are not eligible for exchange or refund:
- Sales items
- Gift Items
- Important Note: Items sent back to us without first requesting a return will not be accepted.
Refunds
- Once we receive your returned merchandise and approve the exchange, you will be automatically refunded in the form of store credit. This store credit can be used for future purchases on the KêFà Gems website.
Exchanges
- Upon receiving the returned item, our team will promptly verify its condition. If it meets the eligibility criteria outlined in our policy, we will approve the exchange.
- Once approved, you will receive confirmation of the exchange. The replacement item will be processed immediately. In the event that the requested item is unavailable, we are committed to providing alternative options promptly. If no suitable alternatives are found, we will issue store credit as an alternative solution.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at kefagems@outlook.com or through our Whatsapp number, providing photos of the damaged or defective product.
- We will immediately attend to the issue and work to resolve the problem to your satisfaction.
Can I get a refund?
Yes, indeed! We offer refunds in the form of store credit. Need a refund? We've got you covered!
Returns
Thank you for choosing KêFà Gems! If you've encountered any issues with your order, we're here to help. Please refer to our return policy below for assistance and solutions.
- Eligibility for Exchange and Refund: We accept exchanges and refunds for unused, unopened products in their original packaging. Tags and accessories must be included.
- Timeframe for Requests: Exchanges and refund requests must be submitted within 5 days upon the reception of your item.
- Initiating an Exchange or Refund: To initiate an exchange or refund, please contact our customer service team at kefagems@outlook.com or through our Whatsapp number. We will provide you with a return shipping label and instructions on how and where to send your package.
-
Non-Exchangeable/Non-Refundable Items: Unfortunately, the following items are not eligible for exchange or refund:
- Sales items
- Gift Items
- Important Note: Items sent back to us without first requesting a return will not be accepted.
Refunds
- Once we receive your returned merchandise and approve the exchange, you will be automatically refunded in the form of store credit. This store credit can be used for future purchases on the KêFà Gems website.
Exchanges
- Upon receiving the returned item, our team will promptly verify its condition. If it meets the eligibility criteria outlined in our policy, we will approve the exchange.
- Once approved, you will receive confirmation of the exchange. The replacement item will be processed immediately. In the event that the requested item is unavailable, we are committed to providing alternative options promptly. If no suitable alternatives are found, we will issue store credit as an alternative solution.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at kefagems@outlook.com or through our Whatsapp number, providing photos of the damaged or defective product.
- We will immediately attend to the issue and work to resolve the problem to your satisfaction.
How can I know my size?
Not sure about your size? Refer to our size guide for assistance
Can I shower with my necklace?
While an occasional splash won't harm your necklace, we don't advise showering with it. For more tips, check out our Jewelry Care section.
Caring for Your Treasures at KêFà Gems...
Hello, Gem Lovers! Your KêFà Gems treasures are as special as you are, and a little love goes a long way in keeping them sparkling. Here's our mini-guide for radiantly caring for your semi-precious stones and silver delights
Gentle Polishing
A soft touch and a bit of love keep your silver closures shining bright. Polish with a gentle touch to maintain that radiant glow.
Mindful Storage
Give your gems a cozy home when not dazzling the world. Separate pieces to avoid entanglement, and consider individual pouches for that extra sparkle protection.
Avoid the Shower Splash
While you're a water superstar, your gems prefer to stay dry. Remove them before taking a splash in the shower or diving into a pool to keep them looking fabulous.
Keep Away from Chemicals
Perfumes, lotions, and harsh chemicals can dull the magic. Spritz and spray away from your adorned self to keep your gems looking their absolute best.
Handle with Love
Your gems are like delicate friends—handle them with care. Put on your jewelry last to avoid catching on clothing, and embrace the daily rituals with grace.
Remember, your KêFà Gems creations are meant to be cherished. With a sprinkle of care, they'll keep telling your unique story with every glimmer. Happy sparkling, Gem Enthusiasts!
How long will it take for my order to arrive?
Patience is a gem in itself! Your KêFà creation is getting a sprinkle of love, and it'll be on its way to you within 24 to 48 hours (Lebanon). We're crafting each piece with care, and your unique treasure is on its journey to your doorstep. Get ready to unwrap something truly special!
What material are the closures of the necklace made from?
The Closures of our necklaces (and bracelets) are crafted from high-quality silver, but they can also be made in gold upon special order!
What payment methods do you accept?
We currently accept cash on delivery (COD). You'll be able to pay by card very soon. Stay tuned!
Can I request a repair for my jewelry?
Absolutely! At KêFà Gems, we believe in giving your treasures the love they deserve. You can definitely request a repair for your jewelry. Our service is here to ensure your stones shine bright with the care they need